Managing Critical Relationships provides delegates with the skills and tools necessary to master the intricacies of relationship management in the contemporary work context. It begins by understanding the implications for teams and individuals that cooperate and those that don’t. It does so with a particular focus on identifying different types of stakeholders in critical relationships. Based on this identification, the stakeholders are analysed to determine their level of support and their most important issues, in order to create an engagement plan that is customised to each stakeholder’s needs.
Based on this foundation, the course then uses a blend of facilitated discussions, activities and case study exercises to help identify each delegate's primary and secondary communication styles and how to use conversational cues to better gauge the communication styles of others, all with the goal of promoting better dialogue around critical issues. This in turn helps the learner to determine common sources of conflict, avoid useless confrontations and employ a robust model for managing opposing ideas. Managing Critical Relationships concludes by giving participants the tools and concepts necessary to conduct successful negotiations in high-stress environments by exploring options, changing the frame and pushing thinking in order to uncover true “win-win” solutions.
Vad kommer jag att lära mig?
- Formulate an effective plan for managing stakeholder and customer relationships
- Communicate effectively with others who have different communication styles
- Manage conflict and overcome obstacles in project relationships
- Negotiate for mutual gain
Identifying Stakeholders in Relationships
The Complex Environment and Implications for Project-Based Work
Defining “Managing Stakeholder/Customer Relationships
Defining Different Types of Stakeholders
Preparing for Stakeholder Engagement
Communicating with Stakeholders
Sources and Characteristics of Communication Styles
Perceptions of Communication Styles
Types of Questions
Types of Conflict
Sources of Conflict
Conflict Management Styles
Appropriate Uses of Conflict Management Styles
Conflict Management Practices
Negotiating for Mutual Gain
Different Framing Leads to Different Outcomes
The Negotiation Process