In order to survive, organisations must become lean, flexible, innovative and customer-driven. To do this, most companies need to analyse and redesign core business processes. They must abandon old ideas about how organisations should be managed and rethink how to do things faster, better, cheaper — or whether to do them at all.
Business process analysis and design, also called business process innovation, can tremendously improve an organisation’s productivity, profitability, responsiveness and customer satisfaction. In pace-setting organisations, fast, efficient processes have become a primary vehicle for competitive performance.
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- Avoid the management “dead zone” lurking in every process redesign project
- Facilitate a paradigm shift within your organisation
- Set realistic “stretch targets” for the transition
- Evaluate the organisation culture’s readiness for change
- Maintain a constancy of purpose despite declining morale and hostile attitudes in some stakeholders
- Assess the effectiveness of current processes
- Reinvent effective processes for the future
Analysis and Evaluation of Current Systems and Processes
Assessing organisational readiness
Mapping the existing processes
Measuring hidden and visible process costs
Process Analysis Tools
Defining Business Process Innovation
A working definition
A model for process invention
A business process innovation roadmap
Why organisations are stuck with worn and broken processes
Six guidelines for success
Designing the Optimal Process
The return on investment (ROI) of process redesign
Breaking away from the old process
Templates for process reinvention
Process design tools
Developing the desired process
Linking the new process to the customer
Analysing the risk of change and the consequences of doing nothing
Anticipating barriers and identifying accelerators
Highlighting communication tactics and the "rule of 50s"
Functional Process Diagnosis
Symptoms of process disease
Improve it, fix it, or obliterate it?
Picking "low-hanging fruit"
Learning by Looking Backward An Historical View
The evolution of organisations, the revolution of productivity
Deciding when to redesign a process
Leaping the curve of process change
Making the case for process innovation
Overcoming Resistance to Change The Silver Bullet
Making the benefits real
Dealing with fear and anxiety
Don’t wrestle the crocodiles, drain the swamp
Avoid common costly mistakes
Process Analysis and Redesign as a Business Strategy
An enterprise model for change
Analysing your current change strategy
Process innovation value-added
Establishing and prioritising customer requirements
Strategic process capability
The Process-Centered Organisation Leadership and Change Acceleration
The management "dead zone"
The change acceleration model
Process innovation and leadership styles
Recruiting the process design team